5. Cancellations and Refunds

Clients may cancel a booking and request a refund up to 24 hours before the scheduled service start time. In such cases, we refund the full amount paid minus the non-recoverable payment processing fee (typically around 4%) charged by transaction processors (e.g., Stripe).

If a cancellation is requested less than 24 hours before the scheduled service time:

• The GlobalAssist facilitation fee is non-refundable, as coordination, provider assignment, and booking logistics have already been completed.
• We will attempt to recover the local provider’s fee if it has not yet been disbursed or committed. However, costs already incurred by the provider (e.g., prepaid fuel, reserved calendar slots, lost alternative bookings) may be deducted from any remaining refund amount.

Once the service has commenced or the local provider has been paid (typically within 24 hours of the scheduled service or upon client arrival verification), any refund discussions must be conducted directly with the local provider.

If a specific service requires a non-refundable prepayment, the booking manager will inform the client prior to confirmation. Prepayments are strictly non-refundable in case of client cancellation.

6. Disputes and Chargebacks

Chargebacks or payment dispute requests initiated via your bank, credit card issuer, or payment provider due to dissatisfaction with a local service provider’s operational performance (e.g., traffic delays, vehicle preference) are not permitted.

GlobalAssist provides booking facilitation, coordination, and customer support. Once the 24-hour cancellation window has passed or service delivery has initiated, operational disputes regarding physical delivery must be resolved with the service provider directly.

By completing a booking on our platform, you explicitly agree not to initiate unauthorized credit card chargebacks for operational third-party matters.