MadaAssist Reviews: Real Experiences from Our Guests

Read genuine MadaAssist reviews and ratings from travelers in Madagascar.

Before planning your next big trip, you want to know you are in safe hands. Here, you will find the latest, unfiltered MadaAssist reviews pulled directly live from our Google Business Profile and our Facebook Page. See what our clients say about our custom tours and private drivers, and find out why we are the trusted choice for Madagascar travel assistance. Write a Review →

MadaAssist4.8
Based on 321 reviews
Frederic Therin
4 days ago
Excellent. A utiliser sans hésiter. Nous avons communiqué avec Mada Assist pendant plusieurs semaines pour planifier notre voyage. Nous avons finalement réservé avec eux deux 4WD avec chauffeur pour trois jours à andasibe et dix jours pour Morondava, Tsingy et Belo sur mer. Les chauffeurs, Rojo et Louis, étaient excellents, rapides mais très „safe“, ponctuels. Les voitures étaient en très bon état et nettoyé chaque jour. Vraiment que du positif. Je réutiliserai Mada Assist sans hésiter une seconde.
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Eqùipe nombreuse si bien qu'il y a toujours une personne pour vous répondre. Ils sont serviables attentifs à vos souhaits, efficaces dans les démarches et recherches. Ils répondent à vos difficultés avec une grande gentillesse. Je chasse à Mada depuis 45 ans, tous les ans et passerai dorénavant par eux pour mes prochains séjours. Je vous félicite de toutes mes forces. Claude
Great service provided through Mada Assist. The car I rented was delivered on time and the drop off was also as smooth as can be. The KIA Sorento that I rented was an excellent choice for the sometimes challenging roads on Nosy Be.
Chuck Franklin
1 week ago
We arranged a birdwatching and wildlife tour through MadaAssist. They were always very responsive to questions and helped us arrange a great tour! I would highly recommend them.
Catalina Vargas
2 weeks ago
AMAZING! 100 out of 10 MadaAssist customer service is excellent! They are fast to respond, plan and solve anything! The personalized tours where great! And our driver NARY went above and beyond! We are truly thankful for him this past 4 days 🙂 he was an amazing driver, knew the best spots and cared to guide excellent experiences. We had a lot of fun and felt super safe and cared for 🩷 Thanks so much for an amazing trip.
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MARIA D. G
2 weeks ago
I rented a car with a driver-guide in Madagascar with madaassist! Our driver Herio spoke English perfectly, gave great explanations, and was polite and respectful. We never got bored on the road, and he drives very well! He knows every itinerary thoroughly. If I were to return to Madagascar, I would request this exact driver, and I highly recommend him to any tourists looking to visit Madagascar.
Frank Bakker
2 weeks ago
We spent our holiday in Madagascar from July 19 to August 11, 2026. We got in touch with MadaAssist via the internet, and they helped us out perfectly with arranging a car with a driver. We traveled from Toliara to Anatanarivo in 15 days, visiting all the nature parks along our route. We were very satisfied with the car provided (SsangYong Rexton) and the driver. Our driver, Romeo, turned out to be not only a reliable and careful driver but also an excellent guide. He spoke very good English, in addition to French and Malagasy. He truly knew everything about Madagascar and knew good local guides at every place we visited. He also arranged several excellent hotels for us in places that were not listed on Booking.com. He was there every day with a big smile. Nothing was ever too much trouble. We can therefore wholeheartedly recommend MadaAssist. And be sure to ask for Romeo!
Fulvio Cerutti
2 weeks ago
MadaAssist is quick in reply, very efficient, they assist you all time along the booking process. Price are good, I will for sure use them again. Good choice
Federica F.
2 weeks ago
L'esperienza con MadaAssist è stata ottima, utilissima e aggiungerei indispensabile. In Madagascar alcuni provider sono incontattabili via internet, e MadaAssist riesce a offrire un servizio eccellente facendo da intermediario, con un servizio clienti disponibile praticamente a ogni orario. Consigliatissimo!
I organized my trip through Madagascar with MadaAssist, and the entire experience was outstanding from start to finish. The planning was perfect right from the beginning: clear, well‑structured, and fully tailored to my wishes. Every detail was adjusted until the itinerary fit exactly what I wanted. Communication was exceptionally easy — everything was handled via WhatsApp, and I consistently received replies within minutes, no matter the time of day. This reliability made the whole process smooth, stress‑free, and very reassuring. Throughout the journey, the MadaAssist team proved to be highly professional, well‑organized, and genuinely committed to creating an unforgettable travel experience. All transfers, accommodations, guides, and activities worked flawlessly. You can truly feel how much effort the team puts into ensuring that every traveler feels safe, supported, and well taken care of. Their dedication and warm hospitality made a huge difference. A special thank‑you goes to Gael, my driver and guide during the first four days in eastern Madagascar. He was always polite, respectful, and incredibly knowledgeable about nature, culture, and daily life. His calm and safe driving style, punctuality, and flexibility with spontaneous stops made the journey very comfortable. I felt safe and well‑guided at all times, and his explanations enriched every part of the route. On Sainte Marie, I was accompanied by Raelisoa, who made my stay on the island exceptionally pleasant. She was very polite, attentive, and perfectly organized. All activities and transfers were coordinated smoothly, and her friendly, calm manner created a wonderful atmosphere throughout my time on the island. Another heartfelt thank‑you goes to Rojo, my driver and guide during four unforgettable days in western Madagascar. His deep knowledge of wildlife, nature, and national parks was impressive. He was humorous, friendly, and always punctual. His safe driving, experience, and great tips for photo spots and animal sightings made this part of the trip a true highlight.
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I booked a private tour with an english speaking driver. MadaAssist provided me with a driver that didn't speak english. Not only that but a driver that had never given a tour before. I was put in danger by them. My car also broke down for two days and they refused to arrange new transportation so I had to hitch hike across madagascar to continue my tour. They were unresponsive, unhelpful and didn't give me what I paid for. Truly one of the worst experiences I've ever had with a tour agency. Do not use them.
Jeff Warner
4 weeks ago
We’re a couple who have just returned from a wonderful day trip from Antananarivo, out to Andasibe and back to see lemurs and chameleons. MadaAssist organised everything, starting with pickup and drop off back to our hotel, and a visit to three venues that were all amazing: Mitsinjo Park (for lemurs in the wild), Vakona Reserve (also called Lemur Island – for lemurs again), and Peyrieras Reserve (for chameleons plus more). All three venues were amazing, at each an English-speaking guide was made available and all entrance fees taken care of. Our driver was awesome as well – he had to do a lot of driving as its 3-4 hours drive just to get to Andasibe. All we needed to do was bring water for ourselves, money for tips for the guides (which we were more than happy to give as each one gave us an amazing experience) and money for lunch (we had an awesome pizza in Andasibe). A huge thank you to MadaAssist who made the whole booking process easy, contacted us prior to the day to reassure us all was on track and followed us up afterwards to make sure we were happy. This was a totally seamless experience. Thank you everybody we communicated with at MadaAssist!
Stefan Jacobs
1 month ago
La voiture avec chauffeur de MadaAssist étaient déplorables. Le chauffeur a volé de l'argent et s'est saoulé deux nuits de suite (ce qu'il a avoué). Les freins et ammortisseurs de la voiture étaient en très mauvais état et l'assurance plus valable, nous a dit la police! Pourtant nous avions roulé avec d'autres voitures au Madagascar, sans problème ! Après quelques messages de notre part MadaAssist a gentillement répondu et rien fait. Ils devraient s'appeler MadaNonAssist.
Janny Bakker
1 month ago
We hadden onze auto met chauffeur in Madagascar via internet geboekt bij Mada-Assist en daar hebben we beslist geen spijt van. Alles was tot in de puntjes geregeld. Na een vlucht van Antananarivo naar Tulear reden we langs de mooie natuurparken in 15 dagen terug naar Antananarivo. Onze chauffeur, Romeo, bleek niet alleen een betrouwbare en voorzichtige rijder, maar ook een uitstekende gids. Hij sprak heel goed Engels, naast Frans en Malagassisch. Hij wist werkelijk alles over Madagascar en kende op iedere plek waar we waren goede lokale gidsen. Hij regelde ook enkele uitstekende hotels voor ons, op plekken waar die niet op Booking.com stonden. Hij was er iedere dag met een grote smile. Nooit was iets teveel. We kunnen MadaAssist dus van harte aanbevelen. En vraag dan naar Romeo!
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Thank you! We were met at the airport timeously by our driver, very friendly and helpful. Unfortunately, he had to wait about 2 hours for us as our luggage was stuck in the plane. This took a long while to sort out but he waited patiently, letting my husband sit in the car as it was very hot. Thank you for your assistance!😊
Very good experience and Rojo has been an out standing driver! I suggest it
Well organized service, prestations fully compliant to the description, and reasonable pricing which frees your mind.
vishmai chapara
1 month ago
Have used them recently for an airport transfer in Antananarivo. There was a person at the airport entrance waiting for us with the name display, later he introduced to the driver. The car was in good condition and the driver was friendly. I have another trip booked with them in Nosybe, hoping for a good transfer as well. Overall I felt it was easy to book through their WhatsApp platform, the customer service team is quick in their response. No hassle with bargaining, and I felt their prices are quite reasonable compared to the other operators. Overall it was a good reliable service. Recommendation: I would have preferred if there was air-conditioning offered by the driver, but we did not request him either, you can feel the smoke and dust of the place.
MadaAssist is making a great difference during my trip as a solo traveller in Madagascar. Reasonable prices, impeccable and very professional drivers, and helpful and quick response. I would certainly reccomend this company 😀
Sphynx Sphynx
1 month ago
Très professionnel a l'écoute communication facile réponse rapide vraiment merci je recommande et désormais je passerai par MadaAssist pour nos prochain voyage.
Michael Matthes
1 month ago
On time, great ride, good price, all around good experience.
Matthias Issler
1 month ago
Our itinerary was put together very well, and our requests for changes were accommodated. Everything ran smoothly; the services provided in the national parks and the accommodations were perfectly tailored to our wishes, as were the local guides arranged for us. The excellent service provided by our driver, 'Dina', deserves special mention—it was outstanding!
Zakaia Cvitanovich
2 months ago
Great service. My flight was 1.5 hours late, and the driver waited.
Patrick Picard
2 months ago
I used MadaAssist for a trip yesterday. They are excellent. On time, safe drive, good car, friendly driver...... I recommend strongly!
Peter Mutuku
2 months ago
Excellent service, they are quick to respond and the option of communicating through WhatsApp really makes things easier and quicker. My flight was delayed and Via WhatsApp I was able to quickly make the needed changes. I will definitely use them again for my airport transfers.
Zak Mohamad
2 months ago
Bien accompagné du début à la fin et le choix du guide !! Un bijou. Vraiment à l'écoute et équipe professionnelle et reactive ! Demander absolument Dina pour vos trajet Tana-Morondava à MadaAssit !
Alena Rosmanit
2 months ago
Fast and very realisable. I booked my taxi shuttles with MadaAssist and they responded very fast and planned everything. The drivers were reliable and also reactive when I had to chance my plans last minute
Jessica B.L.
2 months ago
La mejor agencia de Madagascar. Buena comunicación, organización y puntualidad. Hemos tenido una buena experiencia visitando el parque nacional de Andasibe desde Antananarivo. Recomendable!
Bonne agence, très cordiale et flexible 🙂
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Agenzia molto affidabile, precisi,puntuali e molto presenti per ogni tipo di richiesta... Il nostro autista Rojo, semplicemente fantastico!!! Contattatelo, riescono ad organizzare perfettamente quello che volete👍👍👍
Thomas Gordon
3 months ago
If you're coming to Madagascar, use this service. Made planning soooo much easier
Cele Raggi
3 months ago
Had a great experience with MadaAssist both during the booking phase as well as during the journey. They offered various options and followed through. Their approach made me feel safe although I was a solo traveler. The drive was impeccable, the driver was punctual and extremely professional. Recommended
Magnar Sellevoll
3 months ago
Alt fra booking til møte på Antananarivo flyplass til hotellet var 100% vel gjennomført.
Julie Marie
3 months ago
Fast, reliable and make very great trips! I use them every time to everything!!
Andrea Gómez
3 months ago
Very helpful assistance and driver was on time. Very professional
Top Tan
3 months ago
I used Mada Assist to organize my trip to Morondava to see the Avenue of the Baobabs and they were great. They are super fast and always quick to respond to messages. I really appreciate their help getting everything sorted so easily. Highly recommend!
VLAD SURNACK
3 months ago
Thanks to Madaassist, and a special thank you to our driver-guide Herio. He speaks perfect English and made sure everything went smoothly throughout our trip. He always made sure we were satisfied, and thanks to him, our journey was truly memorable
Vibeke Larsen
3 months ago
Pålitelig og profesjonell
Ben Julian
3 months ago
Great service
Marc Rakotomalala
3 months ago
I used MadaAssist for the pick up at the Ivato international airport, and the exploration the city of Mahajanga for 3 days. Both went perfectly well. It was the first time we used MadaAssist and we got a full satisfaction of their services. They sent me a list of local providers, the one I picked were very professional. The prices were competitive. I would use MadaAssist again for my next cost of Madagascar.
Nantenaina Santina
4 months ago
Die Beste der Besten🙏🏾🙏🏾🙏🏾
Oliver Lawton
4 months ago
I had a great experience with MadaAssist organising multiple tours / drivers for me. They made the process easy and the pricing was fair in comparison to everything else I found. They were highly responsive to all my questions.
Helen Sturman
4 months ago
Amazing guide Hoby ensured I embraced the local culture with his wonderful knowledge and understanding of the environment. Being immersed in the everyday life of the Malagasy people is a sure way to develop a better understanding of the their daily life. The guide Hoby and the driver made it a great experience while feeling safe all the time. 12 / 10 for these guys
GINGCONG SI
4 months ago
I am satisfied with MadaAssist, The service is good and staff are very friendly and helpful. Here I would like to express my special thanks for Salomé and Olive. I have already taken Andasibe 2 days tour, The program is perfect, the car is good maintained. Solofo very professional and good drive. During 2 days I have seen lots of Lemurs and more know about Madagascar.
Très satisfaite de la livraison ! Communication claire, livraison à temps et service impeccable.
Emily Barksdale
4 months ago
MadaAssist provided clear, prompt, thorough communication throughout my inquiry and service and provided exactly what I was looking for! I booked transport from the airport to my hotel and will definitely use MadaAssist again.
Catherine Phipps
4 months ago
I booked a driver through MadaAssist for an 8 day trip. They helped with an itinerary, finding a driver, and their communication was brilliant throughout. They also helped with finding guesthouses in places where it was more difficult to find listings online, and were on hand throughout to answer any questions. Really recommend them!
cristina mechelli
4 months ago
Nyncke Bergen
4 months ago
Goede service aardige mensen
Jack Forrester
4 months ago
Very incredible service if you are visiting Madagascar for the first time, cannot recommend enough. Easy to communicate via WhatsApp to coordinate drivers, guides, and tours that were tailored to our specific interests as nature photographers. Their quick response time and reliability saved us so much travel stress, allowing us to focus our energy on seeing more of this beautiful country and its extraordinary wildlife.
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