MadaAssist Reviews: Real Experiences from Our Guests

Read genuine MadaAssist reviews and ratings from travelers in Madagascar.

Before planning your next big trip, you want to know you are in safe hands. Here, you will find the latest, unfiltered MadaAssist reviews pulled directly live from our Google Business Profile and our Facebook Page. See what our clients say about our custom tours and private drivers, and find out why we are the trusted choice for Madagascar travel assistance. Write a Review →

MadaAssist4.8
Based on 287 reviews
VLAD SURNACK
2 days ago
Thanks to Madaassist, and a special thank you to our driver-guide Herio. He speaks perfect English and made sure everything went smoothly throughout our trip. He always made sure we were satisfied, and thanks to him, our journey was truly memorable
Vibeke Larsen
3 days ago
Pålitelig og profesjonell
Ben Julian
7 days ago
Great service
I used MadaAssist for the pick up at the Ivato international airport, and the exploration the city of Mahajanga for 3 days. Both went perfectly well. It was the first time we used MadaAssist and we got a full satisfaction of their services. They sent me a list of local providers, the one I picked were very professional. The prices were competitive. I would use MadaAssist again for my next cost of Madagascar.
Die Beste der Besten🙏🏾🙏🏾🙏🏾
Oliver Lawton
2 weeks ago
I had a great experience with MadaAssist organising multiple tours / drivers for me. They made the process easy and the pricing was fair in comparison to everything else I found. They were highly responsive to all my questions.
Helen Sturman
2 weeks ago
Amazing guide Hoby ensured I embraced the local culture with his wonderful knowledge and understanding of the environment. Being immersed in the everyday life of the Malagasy people is a sure way to develop a better understanding of the their daily life. The guide Hoby and the driver made it a great experience while feeling safe all the time. 12 / 10 for these guys
GINGCONG SI
2 weeks ago
I am satisfied with MadaAssist, The service is good and staff are very friendly and helpful. Here I would like to express my special thanks for Salomé and Olive. I have already taken Andasibe 2 days tour, The program is perfect, the car is good maintained. Solofo very professional and good drive. During 2 days I have seen lots of Lemurs and more know about Madagascar.
Très satisfaite de la livraison ! Communication claire, livraison à temps et service impeccable.
Emily Barksdale
3 weeks ago
MadaAssist provided clear, prompt, thorough communication throughout my inquiry and service and provided exactly what I was looking for! I booked transport from the airport to my hotel and will definitely use MadaAssist again.
Catherine Phipps
3 weeks ago
I booked a driver through MadaAssist for an 8 day trip. They helped with an itinerary, finding a driver, and their communication was brilliant throughout. They also helped with finding guesthouses in places where it was more difficult to find listings online, and were on hand throughout to answer any questions. Really recommend them!
Nyncke Bergen
4 weeks ago
Goede service aardige mensen
Jack Forrester
4 weeks ago
Very incredible service if you are visiting Madagascar for the first time, cannot recommend enough. Easy to communicate via WhatsApp to coordinate drivers, guides, and tours that were tailored to our specific interests as nature photographers. Their quick response time and reliability saved us so much travel stress, allowing us to focus our energy on seeing more of this beautiful country and its extraordinary wildlife.
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Mylene Lucas
4 weeks ago
L'excursion Antananarivo, la Rova, les marches locaux et le Parc des Lemuriens, était au top. Un super chauffeur guide qui m'a tout expliqué, agréable et très professionnel. Des visites magnifiques. Merci. Hâte de faire Ampefy la semaine prochaine !
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Dariusz
1 month ago
Bardzo fajna wycieczka
andre folk
1 month ago
René Bonte
1 month ago
I highly recommend MadaAssist to well just that, assist you finding something fun to do. They were able to get me a personalised bike tour through Antananarive with a private guide in just one day, and for a fair price.
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Booking and communication with MadaAssist was very good. When I arrived, driver was there with my name as agreed. On the driver side there is room for some improvement (comparing to a 5 star EU uber experience) but I arrived smoothly from A to B in Madagascar which was the idea. Will use again.
Nicolas Montaño
1 month ago
Best deal I could find. Itinerary was as planned. Very useful driver.
Markus Martini
1 month ago
Great service! Highly recommend!
David Andriason
1 month ago
Service client au top, toujours dispo pour nos interrogations. Nous avons booké un chauffeur pour Tana, un 10/10 pour l'expérience. La qualité du service est excellente. Je recommande à 100% MadaAssist.
Sérieux, efficace et prix très compétitif. Je recommande !
Jim Erzen
1 month ago
Great boat tour from Nosy Be to visit the lemurs, boa constrictor snakes, chameleon, and other animals. Included a delicious lunch with fish, crab, shrimp and beef. Snorkled for and hour before heading back.
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delmond jocelyne
2 months ago
Très bonne réactivité, accueil chaleureux, une bonne ponctualité et aussi un devis clair et détaillé. MadaAssist trouve toujours une solution.
Robert Sudy
2 months ago
The company is just great, they work so hard to make the best for their clients and it is very easy to communicate with them. They are able to assist anytime. I would like to say BIG Thank You to our driver Tohy who made our trip absolutely unforgettable. Tohy was not only a driver but the best personal tourist guide we could imagine. We learned a lot about history, geography and life in Madagascar. Tohy went an extra mile to give us the best tips on program, the long travel by car seemed much shorter due to all the information he shared. We are glad the company managed to deliver everything we planned to see very professionally and we will definitelly use their services again on a different route.
Graham T
2 months ago
First class transfer service provided by MadaAssist from Nosy Be airport to my hotel.
Terence Currie
2 months ago
Driver got us through the chaos outside the airport and got us on our way. He sorted the bag’s unfortunately though the car did break down but the driver got another car in about 10 minutes and got us to our hotel with no other incidents. I would definitely use them again.
Saikumar Reddy
2 months ago
Used them a few times during my recent trip to Madagascar for organizing airport trips and for a tour. Quick response and reasonably priced with the offers received. Great overall experience.
Laurent Sollier
2 months ago
Une gentillesse incroyable, je recommande
Joachim Beijmo
2 months ago
Jean DeChasteaux
2 months ago
Nous avons réservé un taxi à Mahajenga pour nous rendŕe au cirque rouge La réservation est fluide et efficace Le taxi est arrivé à l'heure prévue et le chauffeur à été très professionnel et sympathique Je recommande vivement
zenia smith
2 months ago
What an incredible trip to Nosy Iranja! MadaAssist took the stress out of everything even the stress of finding and carrying cash around, as we could pay them online. They were in contact all the time and even phoned our guide when we got a little lost on the beach 🤭 We had a fantastic lunch, and our guide spoke English and made sure we were having a memorable day. We will definitely use them again.
Wolfgang Ender
2 months ago
Mada Assist was incredible! Everything was handled super fast, and the prices are very fair—definitely no tourist rip-offs here. The drivers were extremely friendly, professional, and perfectly on time. If you are looking for a reliable and honest service, this is it. Highly recommended!
clemence fomevor
3 months ago
zinovia tharrenou
3 months ago
I can not say enough for this amazing company! They are absolutely phenomenal! From the very beginning before even arriving to the country they helped plan the whole itinerary of the journey so easily, adapting the tours to our needs , suggesting alternatives that turned out to be even better and above all their professionalism and patience was incredible! Our amazing driver/friend Hassina is one of the kindest, humble and REAL person we ve ever met in our lives and we must say our trip wouldn’t be the same without him! He showed us the REAL Madagascar not just the tourist attractions and helped us make memories we will hold forever ! A simple thank you will not be an enough honestly! For those planning a trip to Madagascar be prepared to see what real struggle means after seeing the way people survive in that beautiful country .. that visit will make you appreciate the simple things in life and make you question the importance of material things.. Thank you madassist team for the most memorable journey!
I used their services for one week and they were very helpful even after I had to make changes in the plan nearly three times.What I don't like is that when I had to cancel my last day in a hotel,they charged me 75% instead of returning the full amount.Before I booked with them I had to cancel three times three different hotels that I booked on my own via booking.com because of changes in my plans and the hotels refunded me the full amount although they were not supposed to do it.MadaAssist could have been easily avoided it.I did it as an individual tourist let alone a travel agency like MadaAssist.What I sensibly guess is that they could had easily asked for the money back from the hotel and kept it for them.Can they prove the opposite?
Nick Helme
3 months ago
Rapid, accurate, helpful responses. World class service that I wish was available in other countries. Makes travel arrangements and payments that were previously extremely difficult a breeze. Thank you!
Super ! Merci Herio
Yunis Knorre
3 months ago
Friendly and fast communication. Even with urgent requests. Price is very okay.
Helen Skyring
4 months ago
We contacted MadaAssist at the last minute. We had a change of travel plan unexpectedly. They were able to come up with a solution to my problem and find a wonderful driver in a location in Madagascar that they don’t usually provide service for, and it was all done in about 20 minutes. The driver they found was courteous, friendly and very helpful. We felt completely safe at all times. Thanks for all your assistance, we were very impressed with your service. Thanks so much
Photo from customer review
Response from the owner:Thank you very much for supporting our mission to make life in Madagascar easier for everyone with your review Helen 🇲🇬🙏🏽
Kim Hester
4 months ago
Very easy and efficient service! I indicated interest online and moments later got a WhatsApp response. Within 30 minutes I had 2 offers for airport transfers, I chose one and booked it. The driver was right there when I exited baggage claim - super nice guy who spoke English and gave me some great info about the area. Excellent experience and highly recommend!
Axel D.
4 months ago
Un service impeccable; rapide, pratique, qualitatif, économique et personnalisable. Je recommande vivement MadaAssist. Merci à toute l'équipe pour votre disponibilité et votre aide. 🇲🇬💕✨️
Jacqui A
4 months ago
I booked a mobile massage therapist through MadaAssist. I was sceptical, but the process was easy, price was determined up front. The massage was good, and I was impressed that they were able to arrange someone on a Sunday, at my requested time, in a small town like Toliara.
Adrien
4 months ago
Contact super simple, réponse rapide et pertinente ! Merci pour l'aide et à recommander sans hésiter
Andrey Krasilnikov
4 months ago
Everything went really smoothly
Really good service - I will book again with MadaAssist 🙏🏻
Marek Šuppa
5 months ago
Great service overall -- even at the last minute (less than an hour from booking to the driver's arrival for a half-day excursion)!
Rene Felder
5 months ago
We used MadaAssist for a car transfer from Mahajanga to Antananarivo. The booking process was very easy, and everything went smoothly. Our driver arrived on time at our hotel. Dina, our driver, was very kind and professional, and the journey felt very safe despite heavy rain and occasional fog. Overall, it was a good experience. The only aspect we did not anticipate was the duration of the transfer. Due to the weather conditions, the journey took 21 hours, and everyone was very tired upon arrival at our final destination. Kind regards, Rene

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