Partner Terms – MadaAssist

Voici les conditions en français

Welcome to MadaAssist! We’re here to make it easier for local partners to grow their business and earn money reliably from international clients. Our goal is to support you — for this to work well, we need some clear and fair rules. By accepting bookings from MadaAssist, you agree to the following terms.

1. Our Role

MadaAssist is an independent travel platform. We promote your services, match you with international clients, and help manage communication, payments, and bookings.

We are not your client — and you are not our supplier. You are a partner. The client is your direct customer. We are just helping you connect, sell, and get paid.

2. What We Do for You

We support you by offering:

• Online visibility through our website and social media
• Sales and client support in multiple languages
• Matching you with verified international clients
• Online payment collection (card, bank, mobile money)
• Booking confirmations and client reminders
• Real-time support before and during the service
• Fast payment directly to your mobile money account

3. What You Promise as a Partner

To make sure the client has a good experience, we ask you to follow these simple but important rules:

• Be on time. If you might be late, inform us immediately. If you are late and the client cancels, we may reduce or cancel your payment, depending on the situation.
• Be visible at the meeting point. You must print a paper with the MadaAssist logo and the client’s name (or your name) to help the client find you easily.
• Respect the details of the offer. What you offer is what the client expects. No surprises. If you give wrong info (e.g. wrong car, no insurance), you must refund the client if needed.
• Follow local laws. You must be legally allowed to offer the service in Madagascar.

4. Payment Terms

We collect payment from the client and transfer your fee to you via mobile money once the service starts. Here’s how it works:

• The client gives you a booking number.
• You send us the booking number immediately to confirm the service started.
• We pay you the agreed amount right away.

If you don’t show up, or if the client cancels due to delay or quality issues, we may reduce or cancel your payment. Each case will be reviewed fairly.

5. Cancellations and Refunds

If the client cancels more than 24 hours before the service, we refund them fully and no payment is made to you. If they cancel less than 24 hours before, we try to refund part of your fee, depending on what costs you already had.

6. Quality and Complaints

You are 100% responsible for your service. If the client has a complaint after the service starts, it’s your responsibility to solve it directly with the client. We can help with communication if needed, but we don’t pay for any damage or refund on your behalf.

7. Insurance and Contracts

If insurance or a written contract is needed (e.g. for car rentals), you must handle this directly with the client. We only forward information between you and the client — we don’t provide or verify insurance.

8. Direct Contact

You will not receive the client’s contact details before the service. All communication before the service must go through MadaAssist.

Once the service starts, or if needed during the service, you may receive the client’s phone number to help with coordination (e.g. airport pickup). Use it only for professional and necessary communication.

9. Platform Access

We choose the right partner for each booking. If we see issues with your reliability, quality, or honesty, we can stop assigning bookings to you. In serious cases, we may block your access permanently.

10. Final Notes

We’re here to help you grow. If you follow the rules, you’ll get more bookings, better reviews, and more income. These terms are not to make things hard — they’re here to protect everyone: you, the client, and us.

Let’s work together with trust, honesty, and professionalism.

Your MadaAssist Team